At the end of November 2024 , when the Compass freeze is lifted , we will be moving over to a new membership system.
Most of the support information is available , in detail, at The Digital Tools pages https://digitalskills.scouts.org.uk/
or alternatively at our Volunteer Experience Hub https://www.scouts.org.uk/volunteers/volunteer-experience/
However we have put in place a GoLive Support Team to help you answer access and local related questions.
• We are incorporating support into our pre-existing teams and support channels
• A central inbox for volunteers to send queries to has been created at email: golive@shropshirescouts.org.uk
• Page(s) on the County/District website which signpost to support will be made available
We have a trained team of volunteers who will be available to help you log in to the new system and answer basic questions – this will include our Lead Volunteers , Volunteer Development Leader ( CTM ) and Transformation Lead. Most of our team has had early access to test system
All basic enquiries will be dealt with by our Local GoLive Support Team – please send your enquiry to the support mailbox. One of our team will get back to you by email or phone call.
If you have a need for face to face support, this can be arranged through your Group Lead Volunteer , District or County Lead Volunteer , and/or our Volunteer Development Team ( Formerly called the County Training Team ).
However , please take time to read the Members emails sent to every adult volunteer every month by HQ – check your email junk folders if you have not seen them. Lots of key information for you is given in these emails.